Yes, you can track your order here.
When your order ships, you will receive a shipping confirmation that includes a tracking link. If you placed your order more than three business days ago and have not received a tracking link, your contact info may have been entered incorrectly at checkout. If this is the case, please contact info@porchandtea.com for assistance.
Please note that due to Covid-19, many carriers' tracking services have been delayed or showing inaccurate results. However, a vast majority of packages still arrive at the correct destination within the expected time frame. If your tracking does not update, please allow up to 15 business days for your package to arrive, then email info@porchandtea.com for assistance.
Yes. Cancellations must be made within 24 hours of order placement.
Once you have placed and payment has been processed with us, our team works hard to make sure we are prompt in packing and processing your order. Therefore, please act swiftly in contacting us at info@porchandtea.com and we will happily assist you in a full refund provided it is within 24 hours of purchase. Beyond that, we can arrange for the return of the product for an exchange or refund.